Customer support and back-office teams
Cogniq provides trained teams that answer your customers by phone, chat and email, and handle office work such as order processing, data entry, documents and research, in your time zone and following your processes.
Tell us what needs handling
Is this you?
- Customer calls, chats and emails go unanswered after hours or at busy times.
- Your own team spends its day on orders, data entry and paperwork instead of growing the business.
- Research and reports pile up because nobody has time for them.
- You want reliable support without building a call centre.
What’s included
- Phone, live chat, email and WhatsApp support
- Order, booking and delivery queries
- Simple technical help and troubleshooting
- Complaints and follow-up, passed to you when needed
- Order processing and invoicing support
- Data entry and record updates
- Documentation, filing and admin
- Catalogue and product data upkeep
- Market, supplier and competitor research
- Data processing and analysis
- Report and presentation preparation
- Procurement and tender documentation support
How it works
- 1Learn your processWe document how you want each task done.
- 2Pick and train the teamTrained on your products, tools and tone.
- 3Start smallA trial period on a defined set of tasks.
- 4MeasureResponse times, accuracy and customer feedback, agreed with you.
- 5ExpandTake on more tasks or hours as quality is proven.
- Written procedures for every task
- A trained team working your hours
- A named point of contact
- Regular quality reports
Who it’s for
Online shops and service businesses with a steady flow of customer queries · education businesses handling student and parent enquiries · traders and distributors with order-heavy operations · companies that need research and reports done reliably
Ways to work with us
Questions
Will the team use our systems?+
Yes, if you prefer. They can work inside your helpdesk, email and order system, or we can set up tools for you.
Can you cover nights and weekends?+
Yes. We agree the hours and shifts with you.
How do you keep quality up?+
Written procedures, regular checks of calls and replies, and reports you can review.
What languages do you support?+
English and Hindi as standard. Other languages depend on the role; ask us.
Can we start with a small trial?+
Yes. Most clients start with a defined set of tasks before adding more.
What is BPO and KPO?+
BPO (business process outsourcing) is routine work such as support and data entry. KPO (knowledge process outsourcing) is work that needs analysis, such as research and reports.