Questions people ask us

Tell us the problem. We suggest the first step, with a clear plan and price, and most clients start with one small project.

It depends on what you need. After a short call we send a written plan and price, with no obligation. See How pricing works.

Yours. We staff shifts for the UK, Europe, North America and Australia.

Yes. Agencies and B2B partners can offer any of our services as their own.

A named person at Cogniq, who coordinates everything for you.

Not always. We look at what you have and tell you honestly whether it needs fixing, rebuilding or can stay as it is.

You do. They are set up in your name.

No one honestly can. We do the work that makes a business easier to rank and show you progress every month.

Ways of making your business easy for AI assistants such as ChatGPT and Google’s AI answers to find, quote and recommend. See the Glossary.

No. If a ready-made tool does the job, we recommend it and set it up.

You do, once it is paid for, including the code.

No. We move existing mail, contacts and files across.

Yes. We shortlist and interview; you make the final choice.

Tell us, and we will address it or find a replacement.

Yes, through payroll management: they work for you and are employed by us.

For dedicated staff, a minimum number of seats applies. We confirm it when we understand your needs.

Secure systems and confidentiality agreements are standard. We agree the specific controls with you before work starts.

Yes.